RETURN & EXCHANGE POLICY DAFEYA
1. Only Normal priced item(s) can be exchanged or returned within 7 (seven) days from the date of delivery or Tax Invoice date (if purchase at store).
2. Kindly notify the sales person if you wish to exchange the item(s).
– Applicable when purchase online or through sales person.
3. Item(s) to be exchanged or returned should be in original condition - unworn, unwashed, with original tag and complete set of original packaging (inclusive label tag, care label, box and other collateral insertions). If these conditions are not fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
4. Exchange Policy is granted for one (1) time only per transaction.
5. Strictly no cash refund except for no-stock item(s). Refund process will take up to thirty (30) days to be processed.
6. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
7. If the item(s) that you wish to exchange is out of stock, you can choose to exchange to any other item(s), subject to stock availability. If the item(s) you wish to exchange exceeds the value of the item(s) returned, you shall pay for the excess; in other cases, if the price of the item(s) you wish to exchange is lower than the price of the returned item(s), NO cash refund policy shall apply.
You will NOT be entitled to an exchange or returns if any of the following applies:
The item(s) returned are found to be not faulty or damaged and it correctly correspond to the description displayed on our website and in your order,
The item(s) are not returned in accordance with our exchange & return policy,
The item(s) are not returned within the stipulated time period
If so, the item(s) will be sent back to you at your cost.
EXCHANGES BY COURIER
1. You can return your package using any postal service; however we ask that you obtain a proof of postage receipt for safekeeping. The goods are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake.
2. We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after seven (7) days from the date of delivery or Tax Invoice date (if purchase at store). Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.