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Unfortunately no changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.
We only provide two payment methods: - Online Banking (Billplz) & Credit & Debit Card (Visa & Mastercard only). All our payment gateways capture payments in Malaysian Ringgit.
Yes, you may contact us though email contact.herbaworks@gmail.com or call our customer service at +60333595459. Kindly note that all refunds for cancellation will be processed within 7 business days.
You will need to call us at our hotline as soon as possible. If it's too late, we will need to ask you to return the items. Please contact our customer service at +60333595459
We are terribly sorry about that! Please email us your order ID and the item you did not receive to contact.herbaworks@gmail.com or call us at +60333595459
We are terribly sorry about that! Please email us your order ID and the item you received incorrectly to contact.herbaworks@gmail.com or call us at +60333595459
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We accept payment through Online Banking (Billplz) and all Credit/Debit Card (Visa & Mastercard only).
Yes, it can. During checkout process, you can choose to enter different addresses. Please note that this option is only valid for addresses within the same country.
Unfortunately, we do not provide COD service at the moment. But we do provide Store Pickup service.
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For local shipment, only NinjaVan Shipping service is available. An email with the tracking number will be sent to you via EMAIL once the item has been shipped.
For delivery within Peninsular Malaysia, it will take within 2-5 business days for your parcel to be delivered.
For delivery within Sabah & Sarawak, it will take within 5-6 business days for your parcel to be delivered.
For international shipping, depends on our courier partner.
All delivery fees will automatically calculated based on the parcel weight/dimension.
For this, your order may not be processed yet but do not worry, a tracking number will be generated nd emailed to you after the order has been processed and shipped.
Yes, you can. Please call us immediately at +60333595459 to change your delivery address.
Our courier partner will proceed on contacting you via call, Whatsapp, & SMS. You may contact them directly to check the status of the parcel. If our courier partner failed in contacting you, they will proceed on returning the parcel to us. NOTE: Please make sure to have someone available to receive the parcel to avoid failed delivery.
Upon receiving back your parcel, our Customer Service will drop you and email or call you directly to notify further on a re-delivery. *Additional charges on the postage my be imposed for us re-deliver the parcel.
Yes, we do. During checkout process, simply choose the option 'Pick Up'. Please call our Customer Service to book appointment for order processing.
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DUE TO HYGIENE CONCERNS, ALL GOOD SOLDS ARE NOT RETURNABLE AND NOT REFUNDABLE. Kindly check, test & are fully satisfied with the condition of all your item(s) before payment.
Dafeya Hijab Sdn. Bhd. reserves the right for final decision & have the right to amend this policy at any time without prior notice.
NO REFUND will be entertained and only exchange policy is accepted. Return & Exchange VALID within 7 days of receiving the item(s) ordered from Dafeya Official website (https://dafeya.com).
Example: If you received the item(s) on 1st May, please return the item(s) by shipping it to our official address by 7th May to entitle for exchange policy.
If exceeded 7 days, kindly contact us at contact.herbaworks@gmail.com for further assistance.
Damaged item, wrong product, wrong colour are entitled for EXCHANGE POLICY with these terms:
Dafeya Hijab Sdn. Bhd. reserves the right for final decision & have the right to amend this policy at any time without prior notice.
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A valid voucher code can only be redeemed during checkout process. Before proceeding to payment, be sure to apply the voucher code.
One voucher code per transactions. You can only use one voucher code during checkout. Voucher codes are not exchangeable for cash.
If the voucher codes are not valid, please email us at contact.herbaworks@gmail.com or call us at +60333595459
You can subscribe to our newsletter and we'll keep you posted on our latest news and updates.
Some items are restock-able. Whenever we get an item restock, we will usually announce it via email and on our Instagram page. Be sure to stay updated with us!
For this, your order may not be processed yet but do not worry, a tracking number will be generated nd emailed to you after the order has been processed and shipped.
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By purchasing from our website, you represent that you are at least at the age of 18 years and above to made any purchase. If you are not, your parent or guardian have given a consent to allow you to use our website.
You agree not to use out item(s) for illegal activities that involves in copyright & trademark laws and if you are found guilty for doing so, you will be charged with legal penalties for copyright infringement.
Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We may change, remove or in any other way adapt the content of our website at any time and without advance notice.
